Main dealer disappointment

JLW Solutions make yet another repair where the main dealer fails to perform or assist with information.

In this case our customer asked us to take a look at the main drive coupling on a Fruchs 340 scrap handler that was dealer repaired just a week before.

After fairly major surgery in horrible conditions the problem is evident, the fault was not material failure as explained by the dealer it’s clear to see the unit has been installed incorrectly the cause of the material failure.

We can all make mistakes but its the way in which you handle the situation that gives credibility, I believe there is a industry shortage of skills and training, with open and honest information forum where people can learn from situations so the same mistakes are not repeated, it human nature is to hide and save personal embarrassment,

Surly information sharing makes us stronger together.